Name: Olivia Jubb

Employer / Trust: Sheffield Children’s Trust 


What apprenticeship are you studying and what does the study involve?

I am currently studying Customer Service Practioner Level 2 based in the Learning and Organisational Development department. 

Providing friendly efficient customer service to Trust colleagues in responding to their enquiries regarding ESR, e-learning, booking on courses, managing room bookings, minute taking within meetings, helping with customer enquires.


Why did you want to do the apprenticeship?

I have always had an interest in the organisation and felt this would be the perfect opportunity to gain a qualification to find a job that would then allow me to continue to progress. I felt the Trust would allow me to continue my professional growth and develop the skill needed for a future career. 


What is your current role?

In my current role, I work within the Learning and Organisational Development team and help their Learning Hub team to provide training courses for staff members within the Sheffield Children’s Trust. I also provide customer service on the Outpatients reception, booking in patients and answering any questions. 


How did you get into your current role?

I was exploring apprenticeships in the Trusts in my local area and found the vacancy on the NHS website. I felt that this would be the perfect opportunity for me to develop my skill in an organisation I was interested to join and allow me to further my customer service experience. I previously worked within customer service therefore this opportunity meant I could progress and hopefully pursue a career within the Trust. 


What has been your proudest achievement on your apprenticeship to date?

My proudest achievement whilst in my apprenticeship so far would be when the department was short-staffed within a particular area and therefore, I was asked to cover this area. I felt proud that I was able to pick up this work so quickly and made a real difference to the department’s objectives. Additionally, completing work for my apprenticeship has built my confidence. 


What do you want to do once you complete your apprenticeship?

Upon completing this apprenticeship, I would like to find a job, hopefully within the organisation which will allow me to continue my professional development and skills set and provide me with the opportunities for a successful career. 


What would you say to someone considering an apprenticeship?

I would highly recommend an apprenticeship to anyone considering it. Apprenticeships allow you to gain experience working within an organisation that equips you with all the tools and skills you need to progress. Learning on the job can often help you to develop necessary and important skills to progress in a career. You will also be supported by not only your college but also your employee to strive for excellence within your college work, building your confidence in the workplace but also within your educational development.