Your Name: Hollie Boyes

Your Employer / Trust: Sheffield Children’s hospital

What apprenticeship are you studying and what does the study involve?

I have been enrolled on a customer service apprenticeship since June 2021, my apprenticeship includes 37.5 hours a week within the hearing services department, and one day a month of college study.

This college study involves attending study sessions one day a month where we are presented with lessons and assignments to complete. As well as this I am to complete 9 hours relevant off the job hours every week, this is tasks such as:

  • Things that have helped me gain experience while doing my job
  • Attending meetings 
  • Completing assignments and attending college lessons

When I left school I achieved a grade D in math’s, which isn’t recognized as a qualification by many employers, therefore I was given the opportunity to attend a 5-week college course for 1 day a week to retake my exam.

Why did you want to do the apprenticeship?

Having heard nothing but good things about The NHS,  how it is a great place to work and seeing the passion and strength of the staff throughout the organisation in the peak of the covid 19 pandemic, IT fuelled my ambition to start working as part of this, even more so by having family members who are part of the NHS and to see how they speak so highly of their roles.

I then turned to think about how I could begin my carer journey and started reading into apprenticeships within the NHS, I thought this what a great idea as it meant I was able to begin my carer within the trust while at the same time gaining transferable experience and a qualification that is recognised by future employers.

What is your current role?

My current role is a level 2 customer service apprenticeship this role includes;

  • Reception duties: checking in patients, greeting visitors to the department
  • Telephone skills: Including booking/cancelling/rebooking patient appointments and general enquires.
  • Using trust systems: To prepare clinic notes for the next day, complete patient outcomes and generate standard-reports/letters.
  • General admin duties: Photocopying, dealing with incoming post including new referrals by post and email, actioning general queries by email, scanning correspondence/notes to electronic patient record system.

How did you get into your current role?

I saw my current role on the NHS jobs website, this included following the application process and wait to hear back.

After a week I was told that my application had been successful and I was invited to attend an interview.

What has been your proudest achievement on your apprenticeship to date?

My proudest achievement on my apprentice to date is completing the 5-week maths course and securing a grade C. After having re-taken my maths 5 times previously before commencing this apprenticeship and having no luck, I found the teacher on this course Martin was great he had lots of knowledge and was able to teach it in a fun way which led onto me securing this qualification.

What do you want to do once you complete your apprenticeship?

Upon successful completion of my apprenticeship, I am hoping to enrol onto a level 3 apprenticeship to further my knowledge and experience, this door has only been made accessible to me through gaining my maths qualification as without this I would not have met the entry requirements to further progress.

What would you say to someone considering an apprenticeship?

I would say to someone considering an apprenticeship to definitely do it, It is a great way to gain invaluable and transferable skills while expanding upon experience and also learning every day on the job towards gaining a qualification that is highly recognised by future employers.


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